FAQs

Parking is available at the Eastern Plaza Car Park (Entrance D, Olympic Boulevard). We strongly recommend pre-booking; drive-up spaces are subject to availability. Bookings close at midnight the night before the event.

Note: Accessible parking must be pre-booked via Ticketek. 

If parking is sold out or unavailable, several private operators are located near the precinct:

• Yarra Park (MCG) 
• Secure Parking
• Wilson Parking
• Centro Parking

Limited on-street parking is available via the Botanical Gardens along the Yarra River. 

No, only one entrance and exit are permitted for your booking.

Yes, you may arrive and leave within one hour of your nominated booking time.

Please speak to one of our attendants or press the help button when you arrive to retrieve your booking. 

If you’ve pre-booked online, you can log in and manage your booking.   

If you no longer need your booking, you can cancel up to 24 hours before the event.

Accessible parking must be pre-booked via Ticketek.

We strongly recommend parking is booked in advance to avoid disappointment. 

Please note, that there are a limited number of accessible parking bays located out the front of John Cain Arena (Olympic Boulevard).

For sports and family events at AAMI Park, bags must be able to fit under a seat. A limit of one bag per person applies.

For all other events, bags must be A4 size or smaller. Larger bags are not permitted.

Please refer to your event page for specific bag restrictions.

Guests with medical requirements are permitted to bring a larger bag. All bags will be subject to a search on arrival.

Handbags are permitted provided they are A4 size or smaller and do not have studs or embellishments.

Cloaking is available via the Information Desk (Gates 1 & 8). Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking.

Small, handheld personal cameras are permitted. However, cameras with a detachable lens above 300mm are not permitted.

Prams are permitted but must be able to fold and fit under a seat.

Please refer to your event page for specific pram conditions.

Small umbrellas are permitted but must not be opened within the venue.

Tickets should only be purchased through the venue’s authorised ticketing partner, Ticketek. For the Australian Open, tickets can be purchased through Ticketmaster. 

You should be wary of purchasing tickets through unauthorised sellers, as there is no guarantee these tickets will be valid for entry into the event.

You should be wary of purchasing tickets through unauthorised sellers or online marketplaces, as there is no guarantee these tickets will be valid for entry into the event.  

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Additionally, if the event is cancelled or postponed, you will not be able to access a refund or re-issued ticket. 

You can lodge a complaint against an unauthorised seller to Consumer Affairs Victoria or the Australian Competition and Consumer Commission. Your bank or credit card provider may also be able to assist. 

If you think you have purchased tickets that are not genuine, you should immediately contact the person or website who sold them to you.   

Unfortunately, it can be difficult to check the validity of a ticket without the original purchaser’s name and details. 

You can lodge a complaint against an unauthorised seller to Consumer Affairs Victoria or the Australian Competition and Consumer Commission. Your bank or credit card provider may also be able to assist.

Seating maps are available on the Ticketek website, and you can choose your seats before purchase. 

Once you have purchased your tickets, you are unable to change your seating allocation. 

Tickets purchased online are mobile-only and will be delivered electronically to your device.

To ensure a smooth entry into the venue, download your tickets to your Digital Wallet before arriving.

The timing for the release of mobile tickets is determined by the event promoter. 

You may receive your tickets at the time of purchase, or they may be delayed until closer to the event date.

Tickets can be purchased online or from a physical Ticketek outlet.  

If you are unable to access your tickets via a mobile device, hard-copy tickets can be issued at the venue box office with proof of purchase.

Yes. Guests can request a refund via Ticketek. 

If you are unable to attend the event or need to sell your ticket, Ticketek Marketplace is an easy and secure option.

Accessible seating must be pre-booked via Ticketek’s Accessible Bookings Hotline: 

• Reach them by phone on (03) 9286 1208, or; 
• Submit a request to be contacted online here

Group bookings can be made via the dedicated Ticketek hotline on 1300 364 001 or [email protected].  

Group bookings are available for selected events and are subject to availability. 

All retail outlets are cashless. Any transactions must be made using a credit or debit card. 

Yes, small amounts of food can be brought into the venue.

Yes, however, your water bottle must be smaller than 750ml and made from soft plastic.

Merchandise is available at most events but is determined by the event promoter.

Children aged 12 years and under must be accompanied by a responsible adult.

Restricted events (18+) will be marked on the specific event page.  

Children aged two years and under are permitted ‘free on the knee’ at most sports and entertainment events, however, may be required to hold a ticket at some family and children’s events.  

Please check the specific event page on the Ticketek website for ‘free on the knee’ policies.

Set times will be shared on your event page as soon as they are available. 

We have 24-hour security across the precinct; however, we ask that you plan your arrival appropriately. Early arrivals are responsible for their own wellbeing prior to the gates opening. We encourage everyone to enjoy their experience by adhering to these guidelines and arriving closer to the gates opening for the best experience. Anti-social behaviour will not be tolerated during the event, as well as the hours prior – if you witness anti-social behaviour, please notify security.

If you are attending an event that has age restrictions, you may need to show a valid ID upon entry.   

You may also be asked to show ID to purchase alcohol. 

For most events, you can enter the venue any time after it has commenced.   

For events which do have a lockout time, details will be shared on the event page closer to the event.  

Please refer to your event page for any updates. 

AAMI Park is an outdoor venue – no roof.

Smoking and/or vaping is not permitted inside or within 10 metres of the external doors. 

Should you wish to smoke or vape, please do so in the designated area on the external concourse.

Anti-social behaviour can be reported anonymously via text message to 0481 615 684. 

Guests can also report anti-social behaviour directly to a member of staff.