Accessibility

Accessible seating must be pre-booked via Ticketek.

Simply click the accessible filter on your specific event page to view the accessible seating available. For more information, click here.

If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline on (03) 9286 1208. You can also submit an online contact request here.

Accessible parking must be pre-booked via Ticketek and can be secured online when you purchase your ticket.

If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline on (03) 9286 1208. You can also submit an online contact request here.

Parking on-site is limited, and we strongly recommend booking in advance. 

Please note, there are a limited number of accessible parking bays located in front of John Cain Arena on Olympic Boulevard.

Guests with reduced mobility may be dropped off or picked up at Entrance E (for Gates 5 – 8) and Entrance F (for Gates 1 – 4). 

Lifts are available at either entrance to take guests from ground level to the concourse. 

On the concourse, Gates 2 and 7 are equipped with dedicated accessible lanes to assist guests entering the venue.

AAMI Park is equipped with ramps and lifts, and accessible entry options are available at all turnstiles.

If you require assistance accessing your seat, please inform a member of our guest services team.

We are committed to providing an accessible and enjoyable experience for all guests. Guests with disabilities are welcome to bring assistance dogs into our venue.

All lifts have braille buttons and are serviced by venue staff to assist guests moving around the venue. 

Unfortunately, Changing Places facilities are not yet available at AAMI Park, however, accessible toilets are located near Aisles 3, 18, 23 and 37 on Level 1, near Aisles 10 and 21 on Level 3, and in all corporate areas. 

Cloaking is available via the Information Desk (Gates 1 and 8). Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking. 

Companion Cards are accepted for all events at AAMI Park. Guests can book tickets for themselves and their companions when booking via Ticketek.   

For more information, click here. 

Gender neutral toilets provide a restroom space that is inclusive and accommodating to individuals of any gender identity or expression.  

Gender neutral toilets are located between Aisles 22 and 23 on Level 1. 

There are several options for your journey to AAMI Park. 

Public transport is the quickest and easiest option. Before you attend, plan ahead and allow extra travel time for any major disruptions. 

For more information and to plan your journey, click here. 

Unfortunately, hearing augmentation is not available at AAMI Park.

If you or anyone in your party requires assistance, please inform a staff member or visit Ticket Sales E and F on Ground Level. 

AAMI Park is pleased to support the Hidden Disabilities Sunflower program as part of our commitment to supporting staff and guests living with non-visible disabilities.  

Wearing the Hidden Disabilities Sunflower allows staff and guests to voluntarily share that they have a disability or condition that may not be immediately apparent, and that they may require accessibility adjustments or assistance.  

Staff or guests may choose to wear a sunflower badge, lanyard or wristband to participate. 

For more information, click here.  

Parents rooms are dedicated spaces designed to cater to the specific needs of parents and caregivers with infants or young children.  

Parents rooms are located near Aisles 18 and 37 on Level 1. 

Events may contain sequences of flashing lights, lasers, strobes, haze and pyrotechnics which may affect photosensitive guests, and those with other medical conditions. 

AAMI Park has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs.

Our sensory room is located on Level 1, opposite Aisle 23. 

Additionally, sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources are available for loan (at no cost) via our Information Desks at Gates 1 and 8. You can also download the KultureCity app for further assistance with your visit to AAMI Park. 

If you or anyone in your group has sensory needs and requires assistance, please inform a staff member or visit an Information Desk located at Gate 1 or 8. 

Accessible toilets provide restroom facilities that accommodate individuals with mobility challenges or disabilities. 

Accessible toilets are located near Aisles 3, 18, 23 and 37 on Level 1, near Aisles 10 and 21 on Level 3, and in all corporate areas.