Accessibility
We’re committed to ensuring all venues are safe, comfortable and accessible for all guests.
If you or someone in your party needs extra assistance or has accessibility requirements, please contact us.
What do you need assistance with?
Quick Links
Ticketing
Accessible Seating
Accessible seating must be pre-booked via Ticketek’s Accessible Bookings Hotline:
- Reach them by phone on (03) 9286 1208 or;
- Submit a request to be contacted online here.
Parking
Accessible Parking
Accessible parking must be pre-booked via Ticketek’s Accessible Bookings Hotline:
- Reach them by phone on (03) 9286 1208 or;
- Submit a request to be contacted online here.
We recommend parking is booked in advance to avoid disappointment.
Please note, there are a limited number of accessible parking bays located at John Cain Arena (on Olympic Boulevard).
Drop Off Areas
Event Days
AAMI Park
Reduced mobility guests can be dropped off directly in front of the venue at the passenger drop-off areas at Entrance E (for Gate 5 or 7) and Entrance F (for Gate 4 or 2).
Other
Ramps & Access
Guests with reduced mobility can access Melbourne & Olympic Park venues via Olympic Boulevard or the Rod Laver Arena and John Cain Arena tram stops.
There are ramps throughout the precinct, as well as lifts in all venues, and all turnstiles have an accessible entry option for those who need it.
In-Venue Services & Facilities
Guests with reduced mobility can access the following in-venue accessibility services:
- Wheelchair accessible seating bays in all venues. These bays have wheelchair space with a spare seat alongside for a friend or relative.
- Braille buttons available in lifts, while internal Arena lifts are serviced by patron staff.
- Accessible toilets with larger and wider cubicles, available throughout all venues.