FAQs

Guests attending the precinct can access the Eastern Plaza Carpark via Entrance D (Olympic Boulevard).  

We strongly recommend pre-booking your parking. Bookings close at midnight the night before the event. Drive-up spaces are limited and subject to availability.

If M&OP car parks are sold out or unavailable, a number of private and public street car parks operate in close proximity to the precinct.

No, pre-booked parking allows for one entrance and exit per booking. If you take your car out of the car park, your spot might be given to someone else. If you need to re-enter, you’ll be charged the full drive-up amount on the day. 

It’s up to you, but make sure to arrive and leave within an hour of Bookings should be made for the time you plan to enter and exit the carpark. Make sure to arrive and leave within an hour of the times nominated on your booking. If you don’t, you may be charged additional fees. 

Speak to one of our attendants or press the help button upon arrival toretrieve your booking. Photo ID or additional proof of purchase will be required. 

Accessible parking must be pre-booked via Ticketek’s Accessible Bookings Hotline:  

• Reach them by phone on (03) 9286 1208

We recommend parking is booked in advance to avoid disappointment.   

Please note, there are a limited number of accessible parking bays located at John Cain Arena (on Olympic Boulevard). 

If you’ve registered online, you can log in and cancel your booking.  

If you don’t have an online account, click on ‘Manage my Booking’ and enter your email and booking number to cancel.  

If you no longer need your booking, you must cancel at least 24 hours before the event. 

For sports events at AAMI Park, any item or bag that is too large to fit under a seat is not permitted, and a limit of one bag per person applies.

For all other events, all bags must be equivalent in size to an A4 paper, or smaller. Larger bags are not permitted.

Please refer to your event page for specific bag restrictions. 

Guests who require a larger bag for medical reasons may use a bag that is larger an A4 paper if their items do not reasonably fit in a smaller bag.

Bags must be made available for search upon arrival, where our security team will visibly inspect items without removing them from the bag.

Handbags are permitted at concerts providing they meet the following:

• The bag is equivalent in size to an A4 paper, or smaller.
• The bag does not have studs or embellishments.

Small, handheld personal cameras are permitted. However, cameras with a detachable lens above 300mm are not permitted. 

In some instances, cameras may be banned entirely, or event hirers may request that guests refrain from taking photos and videos during the event. 

Please refer to your event page for specific camera conditions. 

Prams are permitted into AAMI Park for sporting events only, but must be folded under your seat. 

Please refer to your event page for specific pram conditions. 

Small umbrellas that are able to be compacted down are permitted but must not be opened within the venue.

Cloaking is available at no cost via the Customer Service Centre (Gates 1 & 8) from the time gates open until post-event.

Any prohibited items listed in our Conditions of Entry will not be able to be cloaked.

We strongly recommend guests avoid bringing any unnecessary items to avoid collection queues post-event.

Only valid tickets purchased through Ticketek will be guaranteed access to venues. 

If you have purchased a ticket through an unauthorised seller you may be denied entry and should consult the seller directly.  

Ticketek will display a seating map prior to checkout which will show which section of the venue your ticket applies to. Your ticket will include your section, row, and seat number.

Once you have completed your purchase, you are unable to change your seating allocation. 

All tickets are mobile-only. 

Hard copy tickets are no longer available to be purchased for new events. 

Mobile tickets are delivered electronically to your compatible smart device, and these can be shared with your party. 

Just open up your ticket and M&OP staff will scan it upon entry to the venue. 

Mobile tickets are stored in your Apple Wallet, the Ticketek App or your Ticketek account once you have completed your purchase.

The timeframe for mobile ticket release is determined by the event organiser and may be delayed for release closer to the event date if not issued immediately at the time of purchase. 

Please see an M&OP staff member at the box office upon arrival for assistance. 

You can purchase tickets online or from physical Ticketek outlets before the event. 

If you are unable to access tickets via a mobile device, hard-copy tickets can be issued at the venue box office with proof of purchase. 

You will be required to provide identification showing you are the purchaser of the tickets. 

All tickets remain valid for the new date(s) without the need for exchange. 

If the event is postponed, once the new date(s) is/are confirmed, guests will be able to request a refund should they not be able to attend the new date(s). 

For ticketing questions, please contact the relevant ticket seller.

Yes. Guests can request a refund. 

If for whatever reason you are unable to attend or need to sell your ticket, selling on Ticketek Marketplace is an easy and secure option.

Listing your ticket is free and all sale proceeds go towards the seller.

Accessible seating must be pre-booked via Ticketek’s Accessible Bookings Hotline: 

• Reach them by phone on (03) 9286 1208, or; 
• Submit a request to be contacted online here

Yes. Ticketek has a dedicated Group Bookings Department hotline via 1300 364 001 or [email protected]. 

Group bookings are available for selected events and are subject to availability.  

Please note you must meet the minimum group number on any selected event and no part payments will be accepted.  

A minimum of 10 people is usually required, however, this may vary by event. 

If you have purchased a ticket from an unofficial reseller or through an online marketplace, there is no guarantee that your ticket is valid for entry to the event.  

Additionally, if the event is cancelled or postponed, you will not be able to access a refund or re-issued ticket through Ticketek or the venue box office. 

If you think you have purchased tickets that are not genuine, you should immediately contact the person or website who sold them to you.  

Unfortunately, it can be difficult to check the validity of a ticket without the original purchaser’s name and details. 

If you have an issue with tickets purchased through an unofficial agency, please return to the point of purchase.  

Your bank or credit card provider may also be able to provide you with a charge back.  

Please be aware that M&OP is unable to check the validity of tickets purchased through any means other than Ticketek Australia.  

As such, we are unable to provide any assistance in making a complaint or liaising with your bank.  

You can also lodge a complaint with Consumer Affairs Victoria or the Australian Competition and Consumer Commission.

Yes. Food and beverage outlets will be open.

No. All venues are now totally cashless environments. 

Availability of merchandise is determined by the event hirer. 

Please refer to your event page for any updates. 

If it is homemade and in small amounts, it is acceptable. 

Please refer to the venue’s Conditions of Entry. 

You can bring a water bottle into the venue providing it is 750ml or under and made from ‘soft plastic’. 

Please refer to your event page for any updates. 

No. Our venues are licensed. 

For most events, you will be able to purchase alcohol from our retail outlets. 

Unless the event is restricted to guests aged 18 years and over, children and teenagers are welcome at all events.

Children aged 12 years and under must be accompanied by a responsible adult.

Restricted events (18+) will be marked on the specific event page on the Ticketek website.

Babies and toddlers aged two years and under are permitted ‘free on the knee’ at most sports and entertainment events, however, may not be permitted at some family and children’s events.

Please check the specific event page on the Ticketek website for ‘free on the knee’ policies. 

We will share set timings for your event on our website as soon as they are available.  

Please refer to your event page for any updates.  

Queuing is not permitted until after 8:00am on event day and camping within the Melbourne & Olympic Parks precinct is strictly prohibited.

Should you wish to queue early, please ensure you have enough food and drink throughout the day, and be aware that queuing spaces are unsheltered.

Security will not be responsible for keeping the order of the line and cloaking of chairs or large items will not be permitted.

Please check the specific event page on the Ticketek website for available VIP packages.  

Our venue is all ages, however, if you are attending an event that has age restrictions you may need to show a valid ID upon entry.  

You may also be asked to show ID to purchase alcohol.  

For most events, you can enter the venue any time after it has commenced.  

However, some events may carry a lockout time which will be shared on the event page closer to the event.  

Please refer to your event page for any updates.  

All events at AAMI Park are outdoor. 

Pass-outs will be available at AAMI Park.

Smoking and/or vaping is not permitted inside any venue or within 10 metres of the external doors.

Should you wish to smoke or vape, please do so via the designated area on the external concourse.

Anti-social behaviour can be reported anonymously via text message to 0481 615 684.