FAQs

Tickets for all events must be purchased through our authorised ticketing partner, Ticketek, except for Australian Open tickets, which must be purchased through Ticketmaster, the official ticketing provider for this event. 

Be wary of purchasing tickets through unauthorised sellers, as there is no guarantee these tickets will be valid for entry into the event. 

When purchasing tickets through unauthorised sellers or online marketplaces, there is no guarantee these tickets will be valid for entry into the event. Additionally, if the event is cancelled or postponed, you will not be able to access a refund or re-issued ticket.  

You can lodge a complaint against an unauthorised seller to Consumer Affairs Victoria or the Australian Competition and Consumer Commission. Your bank or credit card provider may also be able to assist.  

If you think you have purchased tickets that are not genuine, you should immediately contact the person or website who sold them to you.  Unfortunately, it can be difficult to check the validity of a ticket without the original purchaser’s name and details.  

You can lodge a complaint against an unauthorised seller to Consumer Affairs Victoria or the Australian Competition and Consumer Commission. Your bank or credit card provider may also be able to assist. 

Seating maps are available on the Ticketek website, and you can choose your seats before purchasing. Once you have purchased your tickets, your seating allocation cannot be changed.  

Tickets purchased online are mobile-only and are delivered electronically to your device. To ensure a smooth entry into the venue, download your tickets to your digital wallet before arriving. 

Timing for the release of mobile tickets is determined by the event promoter. You may receive your tickets at the time of purchase, or they may be delayed until closer to the event date. 

Tickets can be purchased online or from a Ticketek agency. If you are unable to access your tickets via a mobile device, hard copy tickets can be issued at the venue box office with proof of purchase.

Yes. Guests can request a refund via Ticketek.  

If you are unable to attend the event or need to sell your ticket, Ticketek Marketplace provides an easy and secure option. 

Accessible seating must be pre-booked via Ticketek. 

Simply click on the accessible filter for your event to view the accessible seating available. For more information, click here. 

If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline on (03) 9286 1208, or submit a request to be contacted here.  

Group bookings can be made via the dedicated Ticketek hotline on 1300 364 001 or [email protected].  Group bookings are available for selected events and are subject to availability. 

Parking is available at the Eastern Plaza Car Park (Entrance D, Olympic Boulevard). We strongly recommend pre-booking as drive-up spaces are subject to availability.  

Bookings close at midnight the night before the event. 

Note: Accessible parking must be pre-booked via Ticketek.  

If parking is sold out or unavailable, several private operators are located nearby. 

• Yarra Park (MCG)  
• Secure Parking 
• Wilson Parking 
• Centro Parking 

Limited on-street parking is available along the Yarra River at the Royal Botanic Gardens. 

No, only one entrance and exit are permitted for your booking. 

Yes, you may arrive and leave within one hour of your nominated booking time. 

Please speak to one of our attendants or press the help button when you arrive to retrieve your booking.  

If you’ve pre-booked online, you can log in to manage your booking.  You can cancel your booking up to 24 hours before the event. 

Accessible parking must be pre-booked via Ticketek and can be secured online when you purchase your ticket. 

If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline on (03) 9286 1208, or submit a request to be contacted here. 

We strongly recommend pre-booking as drive-up spaces are subject to availability.  

Please note, that there are a limited number of accessible parking bays located in front of John Cain Arena on Olympic Boulevard. 

For the majority of events, bags must be A4 size or smaller, and larger bags are not permitted. However, for sports and family events, bags must be able to fit under a seat, and a limit of one bag per person applies.  

Please refer to your event page for specific bag restrictions. 

Guests with medical requirements are permitted to bring a larger bag. All bags are inspected by event security on arrival. 

Handbags are permitted provided they are A4 size or smaller, and do not have studs or embellishments. 

Cloaking is available via the Information Desk (Gates 1 and 8). Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking. 

Please refer to your event page for specific cloaking locations. 

Small, handheld personal cameras are permitted. However, cameras with a detachable lens above 300mm are not permitted. 

Please refer to your event page for specific camera restrictions. 

Prams are permitted at AAMI Park but must be able to fold and fit under a seat. 

Please refer to your event page for specific pram restrictions. 

Small umbrellas are permitted, but must not be opened within the venue. 

All retail outlets are cashless. Any transactions must be made using a credit or debit card.  

Yes, small amounts of food can be brought into the venue.

Yes, but your water bottle must be soft plastic and no larger than 750ml.

Merchandise is available at most events, as determined by the event promoter. 

Children aged 12 and under must be accompanied by a responsible adult, and restricted (18+) events will be specified on the event page.  

Children aged two and under can attend most sports and entertainment events ‘free on the knee’, however, a ticket may be required for some family events. 

Please refer to your event page for specific age restrictions. 

Running times will be shared on your event page as soon as they are available.  

24 hour security operates across the entire site, but we ask that you plan your arrival appropriately. Early arrivals are responsible for their own wellbeing prior to the gates opening. We encourage everyone to enjoy their experience by adhering to these guidelines and arriving closer to the gates opening for the best experience. Antisocial behaviour will not be tolerated during the event, or in the hours prior. If you witness antisocial behaviour, please notify security.

If you are attending an event with age restrictions, you may be required to present valid ID upon entry and when purchasing alcohol. 

For most events, you can enter the venue any time after commencement.  Events with a particular lockout time will be specified on the event page. 

AAMI Park is an open-air venue with no roof. 

Smoking or vaping is not permitted inside or within 10 metres of external doors. Should you wish to smoke or vape, please do so in the designated area on the external concourse. 

Antisocial behaviour can be reported anonymously via text message to:  

• AAMI Park: 0481 615 684 

Guests can also report antisocial behaviour directly to a member of staff.