Accessibility

Accessible seating must be pre-booked via Ticketek.

Simply click on the accessible filter on your specific event page to view the accessible seating available. For more information, click here. 

If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline: 

• Reach them by phone on (03) 9286 1208 or;  
• Submit a request to be contacted online here.

Accessible parking must be pre-booked via Ticketek and can be secured online when you purchase your ticket.

If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline: 

• Reach them by phone on (03) 9286 1208 or;  
• Submit a request to be contacted online here.

We strongly recommend parking is booked in advance to avoid disappointment. 

Please note, that there are a limited number of accessible parking bays located out the front of John Cain Arena (Olympic Boulevard).

Reduced mobility guests can be dropped off or picked up at Entrance E (for Gates 5 – 8) and Entrance F (for Gates 1 – 4).

Lifts are available at either entrance to take guests from ground level up to concourse level.

Once on the concourse level, Gates 2 and 7 are equipped with dedicated accessible lanes to assist guests in entering the venue.

AAMI Park is equipped with ramps and lifts, ensuring accessibility for everyone. Additionally, accessible entry options are available at all turnstiles. 

If you require assistance accessing your seat, please approach a member of our Guest Services team, who will be able to help.

All lifts have Braille buttons and are serviced by venue staff to assist guests in moving around the venue.

Unfortunately, Changing Places facilities are not yet available at AAMI Park, however, accessible toilets are located near Aisles 3, 18, 23 and 37 on Level 1, near Aisles 10 & 21 on Level 3, and in all corporate areas.

Cloaking is available via the Information Desk (Gates 1 & 8). Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking.

Companion Cards are accepted for all events at AAMI Park. Guests can book tickets for themselves and their companions when booking via Ticketek.  

For more information, click here.

Gender-neutral toilets provide a restroom space that is inclusive and accommodating to individuals of any gender identity or expression. 

Gender-neutral toilets are located between Aisles 22 and 23 on Level 1.

There are several options for your journey to AAMI Park.

Public transport is the quickest and easiest option. Before you attend, plan ahead and allow extra travel time for any major disruptions.

For more information and to plan your journey, click here.

Unfortunately, Hearing Augmentation is not available at AAMI Park.

If you or anyone in your party requires assistance, please inform a staff member or visit Ticket Sales E & F (Ground Level).

AAMI Park is pleased to support the Hidden Disabilities Sunflower Network as part of our commitment to supporting staff and guests living with non-visible disabilities. 

The Hidden Disabilities Sunflower allows staff and guests to voluntarily share that they have a disability or condition that may not be immediately apparent and that they may need a helping hand. 

Staff or guests may choose to wear a sunflower badge, lanyard or wristband that is discreetly visible.  

For more information, click here. 

Parents Rooms are dedicated spaces designed to cater to the specific needs of parents and caregivers with infants or young children. 

Parents Rooms are located near Aisles 18 and 37 on Level 1.

Events may contain sequences of flashing lights, laser, strobe, haze and pyrotechnics which may affect guests who are susceptible to photo sensitivities and medical conditions.

AAMI Park has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs.

Our Sensory Room is located on Level 1, opposite Aisle 23.

Additionally, Sensory Bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources are available for loan (at no cost) at our Information Desk (Gates 1 & 8). You can also download the KultureCity app for further assistance with your visit to AAMI Park.

If you or anyone in your group has sensory needs, please inform a staff member or visit the Information Desk (Gates 1 & 8).

Accessible toilets provide facilities that accommodate individuals with mobility challenges or disabilities.

Accessible toilets are located near Aisles 3, 18, 23 and 37 on Level 1, near Aisles 10 & 21 on Level 3, and in all corporate areas.